Privacy Policy

Personal data processing policy

Information about the controller of personal data:

“Ven Trade Group EOOD” is a company registered in the Commercial Register of the Registration Agency with EIC BG206980983, with headquarters and management address: BULGARIA, Varna region, Varna municipality, Varna city, 9000, Vladislav Varnenchik district, PERPERIKON STREET No. 4

Grounds and purposes for which we use your personal data

We process your personal data on the following grounds:

●     A contract concluded between us and you in order to fulfill our obligations under it;

●     Explicit consent from you – the purpose is specified for each specific case;

●     If required by law;

In the following paragraphs you will find detailed information about the processing of your personal data depending on the basis on which we process it.

FOR PERFORMANCE OF A CONTRACT OR IN THE CONTEXT OF PRE-CONTRACTUAL RELATIONS

We process your personal data in order to fulfill the contractual and pre-contractual obligations and to enjoy the rights under the contracts concluded with you.

Purposes of processing:

●     establishing your identity;

●     management and execution of your request and execution of a concluded contract;

●     preparation of a proposal for concluding a contract;

● preparing and sending a bill/invoice for the services you use with us;

●     to provide you with the comprehensive service you need, as well as to collect the amounts due for the services used;

●     retaining correspondence in connection with placed orders, processing requests, reporting problems, etc.

●     notification of everything related to the services you use with us;

●     customer history analysis;

●     detect and/or prevent illegal actions or actions contrary to our terms of the relevant services;

Data we process on this basis:

On the basis of the contract concluded between us and you, we process information about the type and content of the contractual relationship, as well as any other information related to the contractual relationship, including:

●     personal contact details – contact address, email, phone number;

●     identification data – the three names;

●     data on the orders placed;

●     correspondence in connection with the overall service – e-mail, letters, information about your requests for fixing problems, complaints, requests, complaints, feedback that we receive from you;

●     Information by credit or debit card reference code, bank account number or other banking and payment information in relation to payments made;

o other information such as:

●     Customer number, code or other identifier created for identification;

●     IP address when visiting our website;

●     Demographic data

●     Social network profile data

●     Information from your actions on the site

The processing of the specified personal data is mandatory for us in order to be able to conclude the contract with you and fulfill it. Without you providing us with the above data, we would not be able to fulfill our obligations under the contract.

We provide personal data to third parties

We provide your personal data to third parties, and our main goal is to offer you quality, fast and comprehensive service. We do not provide your personal data to third parties before making sure that all technical and organizational measures are taken to protect this data and we strive to implement strict controls to fulfill this purpose. In this case, we remain responsible for the confidentiality and security of your data.

We provide personal data to the following categories of recipients (data controllers):

●     postal operators and courier companies;

●     persons who, by assignment, maintain equipment, software and hardware used for processing personal data and necessary for the company’s activities

●     persons performing consulting services in various fields.

When we delete data collected on this basis

We delete the data collected on this basis 5 years after termination of the contractual relationship, regardless of whether due to expiration of the contract, cancellation or any other reason. The term is determined by the 5-year statute of limitations for possible claims from the contract.

TO FULFILL REGULATORY OBLIGATIONS

It is possible that the law stipulates an obligation for us to process your personal data. In these cases, we are required to carry out the processing, such as:

●     Obligations under the Anti-Money Laundering Measures Act;

●     Fulfillment of obligations in connection with distance sales, off-premise sales provided for in the Consumer Protection Act;

●     Providing information to the Consumer Protection Commission or third parties provided for in the Consumer Protection Act;

●     Providing information to the Commission for the Protection of Personal Data in connection with obligations provided for in the normative framework for the protection of personal data;

●     Obligations provided for in the Accounting Act